Selecting a Cell Phone

More Than Just a Phone

Selecting a cell phone is no longer just about mobile communication ? it is now a lifestyle choice. If you don’t select the phone that fits your personality, you won’t be happy with it. New cell phones are beginning to have little in common with earlier cell phones. The new models feature color screens, digital cameras, high-speed internet connections, multimedia games, and music playback. In case you were wondering, you can also use them to make phone calls. It’s only a matter of time before everyone has these features on their cell phones.

Text messaging or “texting” is now available standard on most cell phones. It is similar to instant messaging except that messages are sent and received by cell phones instead of computers. Multimedia messaging allows you to send audio, video, and pictures as an attachment to a text message. Multimedia messaging was once seen as entertainment, but is rapidly becoming valuable to the business world. Real estate agents take photos of houses with their cell phones and employment agencies may use camera phones to photograph job applicants ? all away from their office.

Dial In On the Options

Cellular providers in the United States use either GSM or CDMA technology. When you buy a cell phone, it is tied to either GSM or CDMA cellular network, but can’t be converted from one to the other. If you ever switch cellular providers, you may also need to switch phones. Most cellular providers now have high-speed data networks. These data networks work with high-end cell phones and special network cards you can purchase for laptops. Data networks usually transmit data slightly faster than a dialup internet connection. These networks are still being developed and are yet to be available everywhere. Look for higher speed networks to be much more common by 2006.

If you want to purchase a camera phone, consider what quality of photos you need to take. Most camera phones have less than a one megapixel resolution, which produces low-quality images. If you need to take clear photos, look into a camera phone with 3 or more megapixels.

Voice Dialing and Bluetooth are becoming standard in many phones to make it easier and safer for people to use their phones while driving. Voice Dialing allows you to speak a person’s name into your phone, which will automatically find the person in your address book and dial the number for you. Bluetooth lets you connect a headset to your phone without wires. Some luxury cars are beginning to offer Bluetooth connectivity so that you can take calls in your car through the built-in speaker system.

Some newer cell phones are being designed with an emphasis on entertainment. They can be used to play music MP3 files, stored video and even movies, and video games. In general, the newer phones are all getting smarter and more specialized.

After you’re done choosing the features that you want, don’t neglect the practical aspects. Look at how often you will need to change the battery, whether the screen and keypad are too big and too small. Also, caveat emptor: most cellular providers lock you into a one or two year contract when you purchase a phone from them. If you cancel your service, they will charge you an early termination fee.

About The Author

Deryck Richards is the founder and managing partner of Desktronix. With an extensive educational background in computer information systems, Deryck currently manages hosting and data center operations for Desktronix. He also provides system administration and technical support directly to small businesses as he has since 2000. His areas of expertise include networking, Windows, Linux, and Macintosh systems and he is the author of The Guide to Technology for Small Business. For more information on Desktronix, visit www.desktronix.com.

Choosing a Voice Mail System

Voice Mail put simply
In its simplest form a voice mail system is essentially just another phone answering system. They store their messages on a computer disk. Each user is assigned a mailbox where they only have access to his or her messages. They are also password protected so only the assigned user can access the messages in their mailbox. Voice mail systems also allow each user to create their own greeting message. This enables the user to pass on instructions or important messages without taking the call.

Voice mail systems can allow companies to redirect callers to other company employees. A voice mail system can answer calls rather than a member of staff; provide them with a common greeting, then guide the caller to an appropriate department through a selection process. This is more commonly known as the voice mail systems Auto Attendant feature.

Voice mail systems can merge fax, e-mail and voice messages into just one screen of a users PC. Some voice mail systems even offer voice recognition technology. A caller’s voice is recognised by the voice mail system and the system acts accordingly to pre-defined instructions. This is known as Interactive Voice Response.

What to look for in a voice mail system
Voice mails systems are usually additional features of existing in house phone systems. When deciding which voice mail system to purchase you need to look at two key aspects of each one: the number of user ports and the hours of memory that is allocated to messages.

A good voice mail system will have enough ports to handle incoming calls without delay. If all the ports are full, then any new callers will be delayed in the system until a port becomes available. If a voice mail system has too many ports then its capacity is wasted. The trick is to balance the number of ports with the estimated number of potential customers.

The capacity of a voice mail system depends on the hours of memory it has available. A system with a large number of ports and traffic may need a large number of hours, where as a system with low traffic will need fewer hours. The term hours of memory refers to capacity of a voice mail system to store any messages.

Selecting a voice mail system, check list

1. How do you use your voice mail?
This depends on how heavily your staff will be using the voice mail system. A port is in use whenever the voice mail system picks up a call, someone leaves, someone is transferred, or whenever a message is picked up by a user. All these factors need to be taken into account when looking at suitable voice mail systems.

2. Many older phone systems may not support a modern voice mail system.
Unfortunately many business phone systems that are above five years old will not be able to fully support a fully featured voice mail system. The only solution would be to replace your phone system with a more modern one.

3. Adequate memory.
Most voice mail systems have an adequate amount of memory, usually more than you will ever need. When selecting an appropriate voice mail system it is important that you enquire about the systems memory capacity, because some suppliers now provide relatively inexpensive voice mail systems that do not have a hard disk for message storage. All the messages and greetings are stored on chips, which seriously affects the amount of memory available. These small inexpensive voice mail systems are only really suitable to companies or offices with only two or three phone extensions and not recommended for a growing company requiring a fully featured voice mail system.

4. Expansion and how much it will cost.
When choosing a voice mail system, you need to make sure that any quotes gathered from systems suppliers include a cost for expansion. If you decide upon a voice mail system that is only sufficient for your current requirements, then consider what will happen if and when your office/company expands, and the need for more voice mail capacity outstrips that of your current system. You will also need to ask any prospective supplier how long they will honour their quotation for the expansion of your voice mail system.

5. Remote maintenance costs.
Before purchasing a suitable voice mail system from any supplier, you need to find out what their costs are for remote maintenance. All voice mail systems will at some time require a little care and feeding, which more often than not can only be provided by the system supplier.

6. Voice mail system training.
It is important that all users attend the training sessions of any new voice mail system. Though voice mail systems are not usually difficult to use, some staff may require one to one or even extra tuition. When evaluating the training cost section of any proposed voice mail system suppliers quotation, it is important to ascertain that a low price does not mean a low standard of system training.

7. Additional training.
It is advisable that you acquire a cost for any future additional training sessions that may be required from time to time, as staff come and go and for the re-training of existing staff.

8. Should I purchase a larger voice mail system?
There are two main questions you need to ask yourself in order to determine whether or not you should purchase a larger voice mail system.

Thanks for reading my article

Jason

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Jason Morris is co-author of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.
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Choosing a Phone and Voice Mail System

Phone and voice mail systems can be pretty costly, even for companies with a low number of users. Before investing in any type of phone system or voice mail system, you need to estimate how much your company is likely to expand over the next few years. Failure to do this could cost you or your company a lot of money in upgrade and restructuring costs further down the road. It is better and cheaper to plan and allow for expansion at an early stage, than wait until it is too late.

If you plan to remain under ten users then I would recommend you invest in a KSU-less system. Basically these look like normal phones that carry all the technology and software needed to run a small phone system of up to four lines and eight to twelve extensions. These systems offer many of the features that a full PBX phone system offers. Be sure to check with your supplier what features are available on these types of phone systems.

These systems are relatively cheap compared to other types of phone systems. They are also easy to install, so can be quickly re-located to another location. This type of phone system usually comes as a boxed product that is installed by you, and carries a manufacturer’s warranty. You will have to make enquiries with your vendor as to the level of after sales support that is available. You may find it is much less than if you had purchased a larger more expensive system.

One major disadvantage of KSU-less phone systems, is that they cannot integrate a separate voice mail system. If you do choose to purchase one of these KSU-less phone systems, then you will have to use a voice mail service that is offered by your telephone company.

If you decide that you must have a fully featured voice mail system, and can confidently predict your company will expand beyond ten users within next few short years, then you will be better off investing in a proper fully featured KSU phone system. These systems are typical in companies with around forty users. Some suppliers may recommend installing something called a Hybrid phone system. These systems are ideal for small to mid sized companies of about fifty to a hundred employees, and offer many of the features much larger PBX systems offer.

Below is a check list for when you are selecting a new phone and voice mail system and supplier:

1. Try to estimate how much your company will grow in the next three to five years. Look at how many lines and extensions you have at the moment and decide how many your company may require in the future.

2. Contact potential suppliers, and arrange an appointment with them for a full demonstration. A number of these can be sourced off the internet or through your local business pages. This will also give them a good opportunity to have a look at you and evaluate your potential requirements. Remember to ask them about their experience and if necessary ask for referrals. You could even ask to see a system they have recently installed.

3. Make sure you decide on a rough budget for your proposed new telephone and voice mail system. Ask around other businesses of similar size, what they have invested in their systems.

4. When potential suppliers provide you with a quote for your new phone system, go through them carefully, ensuring they include all of the requirements your business will need. These may include extras like; Voice mail, additional handsets, call handling software, automated attendants, service level agreements (SLA’s) and any other additional features.

5. Once you have decided on one or two suppliers, it is time to get them back round. Remember, they want your business. Bearing in mind the budget you decided earlier, make your decision based upon not only price, but which supplier you think can provide your company with the best service before, during and after the installation of your new phone and voice mail system. Any good potential supplier will be more than happy to answer any questions you may have about the phone system they intend to supply and install for you.

Thanks for reading

Jason

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Jason Morris is co-author of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.

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New Tips For Shopping Cellular Services

The best money saving practice for buying new cellular phones and service plans is to buy from a dealer, not through the cellular provider directly. Dealers compete against each other with lower prices than the actual cellular providers do.

The reason for this is that dealers are much smaller and rely solely on cell phone revenues. The actual cellular providers themselves have many other fronts, battles, and sources of revenue, so price satisfaction in any one sector is not always available.

For Example: AT&T or Verizon has cellular, but also have local phone service, long distance, satellite, and so forth. A dealer only sells cellular; that’s it. Dealers usually will offer just about every existing cellular provider’s services so the convenience of one stop shopping is an additional feature.

Online dealers are the most convenient source for shopping and comparing plans. You can shop low dealer priced plans from online and save even more.

A great and smart idea, before you buy into any cellular service plan, is to have a friend or family member let you borrow their phone(s) for a day at the least. By doing this you can travel to all of your frequent hotspots to make sure you will receive decent signaling with that cellular provider on a regular basis. Just taking someone’s word for it is not good enough, especially if they are trying to sell you the service. Try a test drive; it’s your smartest bet. Remember, purchasing the best plan will be worthless if you can never use your phone. Coverage is the first factor to any cellular plan ? period.

If you have friends with a diverse set of cellular providers, try each one out to determine which one is most reliable for your daily activities. Take your friends feedback as well; they will be very helpful on subjects of billing, quality of service, and other important consumer information.

This article was written by Aaron Siegel of TopSavings.Net which offers residential, business, and governments voice and Internet communications. Cell Phones

Services available at the site include VoIP, Internet Access, Long Distance, Local Phone Services, Toll-Free Services, Intranet Access, Cellular Services, and more.