Selecting a Cell Phone

More Than Just a Phone

Selecting a cell phone is no longer just about mobile communication ? it is now a lifestyle choice. If you don’t select the phone that fits your personality, you won’t be happy with it. New cell phones are beginning to have little in common with earlier cell phones. The new models feature color screens, digital cameras, high-speed internet connections, multimedia games, and music playback. In case you were wondering, you can also use them to make phone calls. It’s only a matter of time before everyone has these features on their cell phones.

Text messaging or “texting” is now available standard on most cell phones. It is similar to instant messaging except that messages are sent and received by cell phones instead of computers. Multimedia messaging allows you to send audio, video, and pictures as an attachment to a text message. Multimedia messaging was once seen as entertainment, but is rapidly becoming valuable to the business world. Real estate agents take photos of houses with their cell phones and employment agencies may use camera phones to photograph job applicants ? all away from their office.

Dial In On the Options

Cellular providers in the United States use either GSM or CDMA technology. When you buy a cell phone, it is tied to either GSM or CDMA cellular network, but can’t be converted from one to the other. If you ever switch cellular providers, you may also need to switch phones. Most cellular providers now have high-speed data networks. These data networks work with high-end cell phones and special network cards you can purchase for laptops. Data networks usually transmit data slightly faster than a dialup internet connection. These networks are still being developed and are yet to be available everywhere. Look for higher speed networks to be much more common by 2006.

If you want to purchase a camera phone, consider what quality of photos you need to take. Most camera phones have less than a one megapixel resolution, which produces low-quality images. If you need to take clear photos, look into a camera phone with 3 or more megapixels.

Voice Dialing and Bluetooth are becoming standard in many phones to make it easier and safer for people to use their phones while driving. Voice Dialing allows you to speak a person’s name into your phone, which will automatically find the person in your address book and dial the number for you. Bluetooth lets you connect a headset to your phone without wires. Some luxury cars are beginning to offer Bluetooth connectivity so that you can take calls in your car through the built-in speaker system.

Some newer cell phones are being designed with an emphasis on entertainment. They can be used to play music MP3 files, stored video and even movies, and video games. In general, the newer phones are all getting smarter and more specialized.

After you’re done choosing the features that you want, don’t neglect the practical aspects. Look at how often you will need to change the battery, whether the screen and keypad are too big and too small. Also, caveat emptor: most cellular providers lock you into a one or two year contract when you purchase a phone from them. If you cancel your service, they will charge you an early termination fee.

About The Author

Deryck Richards is the founder and managing partner of Desktronix. With an extensive educational background in computer information systems, Deryck currently manages hosting and data center operations for Desktronix. He also provides system administration and technical support directly to small businesses as he has since 2000. His areas of expertise include networking, Windows, Linux, and Macintosh systems and he is the author of The Guide to Technology for Small Business. For more information on Desktronix, visit www.desktronix.com.

What is SMS?

What is SMS?

SMS, also known as short messaging service, is the rage in Europe and parts of Asia. Gradually SMS is gaining momentum in the US as a low cost messaging solution. SMS is defined as text messages, up to 160 characters in length, sent to mobile phones. In recent months SMS has become synonymous with any text message sent to a cell phone.

Benefits to SMS

SMS is a convenient, cost effective alternative to voice messaging. SMS popularity has grown as a result of:

1.) Cost - SMS is less expensive then the airtime used for voice calls or web access.

2.) Non-intrusive - messages are received in a discrete fashion and do not interrupt an individual if they are in the middle of a meeting

3.) Integration Capabilities - many software programs can be set up to send text alerts to mobile phones when urgent conditions exist.

Short Messaging Explained

Short messages can originate from other phones, personal computers or the Internet. Consumers and businesses alike use SMS for remote communication, allowing for staff to be mobile and stay in touch with those who matter.

Who Offers SMS?

Today nearly all the cellular carriers provide some level of SMS or text messaging capabilities. Cost and features vary, with carriers offering a variety of packages to suit individual or business needs. Typically there are three options that carriers provide:

1.) Free of Charge - text messaging is included as part of a select plan.

2.) Per Message Fee - users are charged per message.

3.) Monthly Fee - a set monthly fee includes a specified number of text messages.

How Do You Send SMS Messages?

Messages can be sent a variety of ways, depending on the service provider that you use.

SMS Software

The most popular way to send text messages is using software. When using software there is no cost associated with the sending of messages. Depending on the carrier that you are sending to messages can be sent any number of ways. Different carriers use different standards or protocols, the common protocols supported by most software is: via modem (TAP, UCP), the Internet ((SNPP, WCTP) and via email (SMTP). Software is flexible and often allows for group or scheduled messaging. Another benefit to software is the ability to automate processes, sending SMS alerts when specific conditions exist often without the need for human interaction.

SMS Software - free trials available for download and evaluation http://www.notepage.net

Public SMS Gateway

Public gateways are often referred to as SMSC or SMS centers. The centers typically run a robust software application (like advanced versions of those mentioned above) and subscribe to a large database that allows for the messages to be routed to the appropriate carriers using the appropriate settings. When using an SMSC the sender incurs a per message charge. Cost will vary depending on the SMSC used to send the message but its not uncommon for it to cost .05 per message.

Phone to Phone

Many of the new mobile phones and those on the GSM network allow for messages to be sent from phone to phone. The keypads are rudimentary and not conducive for long messages but are effective when time is an issue and a concise message is needed.

Win for everyone

SMS messaging has been helpful to consumers and carriers, as the cost of sending and delivering SMS messages is relatively low. SMS messages have proven to be a lucrative revenue stream for struggling telecom providers.

The Future of SMS

SMS will continue to grow as part of the telecom industry. As software processes become more complex users will exploit text messaging capabilities in order to allow for additional mobility in the workplace.

About The Author

NotePage, Inc. develops SMS, alphanumeric paging and wireless messaging software solutions. http://www.notepage.net

Cordless Phone Systems

Cordless phone systems offer many features and are ideal for small businesses or businesses that are run from home. As well as increasing the portability of your phone system, they also increase office efficiency and productivity.

The first cordless phone systems were introduced in the 1970 and suffered from issues such as large handset size and short battery life. Since then the technology and security of modern systems has grown continuously.

A good cordless phone system can now offer benefits such as: voice mail, call forwarding, caller I.D. and many more. The latest systems also offer: lightweight handsets, speed dialling, digital answering and long battery life. You can now choose from a range of high quality cordless phone systems that offer excellent clarity with virtually no interference.

Cordless phone systems allow you to contact a user that may be walking around. Each system has a base unit which enables you to page the handset of a user, so long as they are in range. You can then speak to the user through the intercom facility. Some systems allow you to use another handset as the intercom instead of the base station.

Cordless phone systems can be integrated into existing office phone systems. Over the past few years, the development of new technology has made it possible for some cordless phone systems to be integrated into already existing office phone systems. Enabling companies to take full advantage of all the features and benefits that come with cordless phone systems, without suffering the cost and upset arising from the implementation of a new full office phone system.

Put simply, cordless phone systems allow you to wander freely around your business environment, without the fear of missing an important call or losing vital new business. They are truly wonderful pieces of equipment and can only enhance the profitability of any small business.

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Jason Morris is co-author of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.
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Buying a New Business Phone System

Buying a new business phone system is one of the most important purchases any business will ever make. The selection of a phone system can either bring a business closer to its customers and clients or, cause confusion and chaos amongst all that use or interact with it.

It is therefore essential that you choose the right phone system for your business needs. The telephone is quite often the fastest and easiest way to reach customers and clients. It should also be the fastest and easiest way for them to reach you. It should be flexible enough to be able to cover all of your company’s needs and handle all calls appropriately. The last thing any business wants is for its important business callers and customers to be routed incorrectly, disconnected, or faced with a long list of confusing automated options.

There are lots of factors that need to be taken into consideration when choosing a new business telephone system. Below are a few of the main ones:

1. You need enough capacity to fulfil your current business needs.

2. Assess your potential future growth and select a compatible phone system accordingly.

3. Ensure compatibility with any equipment you already own (headsets, handsets, conferencing equipment, cabling etc).

4. What features does your business phone system need to incorporate?

Fulfilling all the factors above and any more you can think of can be an expensive challenge for any business. The aim of this guide is to help you understand what decisions you need to make in order to choose the right phone system for your business.

Types of business phone system

There are three major types of phone system available: KSU-Less phones, Key systems and Private Branch Exchange (PBX) systems. Which type of phone system you choose will depend on the amount of extensions you require and the features your telephone system needs to have installed.

KSU-Less systems

KSU-Less systems are usually more suited to companies that typically have less than ten employees, or require less than ten extensions. That isn’t to say that all companies requiring less than ten phone extensions can make do with a KSU-Less system. It may be that you require more features which are only available through either a PBX or Key phone system.

Requiring a far lower initial investment than the other types of business phone systems, KSU-Less phones are specifically designed to include many of the features usually only available through the implementation of a full small business phone system.

KSU-Less systems can be easily unplugged and relocated, because they are not permanently wired into your office. This portability allows you to treat a KSU-Less phone system, much the same as any business machine, rather than a lost permanent investment.

You will need to ensure that any KSU-Less system you choose is compatible not only with the type of wiring you have in your office, but also with any accessories you may already have, such as: headsets, answering & fax machines and modems. Because KSU-Less phone systems are relatively inexpensive, they are not usually sold, installed, or maintained by telecoms vendors.

All of this means, you have to go out there and do not only the shopping yourself but, also the installation and support. This is one of the two major drawbacks of KSU-Less systems. The last thing any business needs is to be concerned with the reliability and maintenance of its phone system. Another drawback of KSU-Less systems is that they are more prone to something known as “crosstalk”. This is where separate conversations may blend into each other. With PBX, Key systems and Hybrid systems falling in price, it sometimes makes more sense to invest in a full business phone system, rather than become susceptible to the risks of a KSU-Less system.

Private Branch Exchange (PBX) systems

If your business typically requires more than forty extensions, or your needs dictate you need advanced functions from your business phone system, then PBX systems are often the solution. PBX systems used to be extremely expensive and only affordable by huge corporations with hundreds of extensions. Though this is still the case for larger installations, the development of the technology required has progressed to the point where a powerful, fully functional PBX office phone system for a small business is able to fit on the top of a desk.

Nearly all these compact PBX phone systems come with all the features you might want as standard. You pay a premium for the programmability and flexibility that a PBX offers, but in most cases the price difference is not as much as you may imagine between that of a less flexible phone system.

Key Systems

Key phone systems are more typical in businesses that require five to forty extensions. This type of phone system uses a central control unit called the Key System Unit (KSU) to provide features and functions that are not available using ordinary phones. An example of this is: key systems using a KSU allow one extension to call another in house extension, and prevents any other users from picking up a line that is already in use. Key systems usually come as standard with most features any business would expect, but in some cases they are often less flexible than a PBX phone system.

PBX & Key Systems (hybrids)

Though Key and PBX systems have some different technical features, these differences have become somewhat blurred over the past couple of years. Many Key systems now offer features that were once only available to those who chose to install a full PBX phone system. Some systems also operate internally as either a PBX or Key system depending on the software installed. Sometime these systems are often referred to as “Hybrid” phone systems.

Installation & maintenance of PBX and Key phone systems

PBX and Key phone systems require installation by fully trained and qualified telecoms engineers. All outside and inside lines must connect to the PBX or KSU cabinet. The installation and maintenance of one of these types of phone system can be just as expensive as the phone system itself. In many cases you may be able to use the existing phone lines available in your office, but unless the phones you have been using are relatively new, they may not be compatible with your new system, requiring you to purchase new handsets as well as the system itself.

The Right Size System

It is important that when buying a new business telephone system, that you know your requirements in advance. Knowing what features need to be included with your new telephone system will stand you in good stead when it comes to negotiating with potential suppliers. When considering buying a new telephone system for your business, there are two major factors that determine the size of the system you require:

Lines. These are sometimes called trunks. The number of lines a system has denotes the number of outside lines being used by a company.

Extensions. Most extensions will be made up of handsets. Though any equipment that requires a phone line is classed as an extension. This includes fax machines, modems, and credit card equipment etc.

It is important that you make a list of all the extensions and lines you may need for your new phone system. Not forgetting some users may need more than one line and multiple extensions.

With key systems, the size of a phone system is indicated as a combination of both lines and extensions. For example a system that has 10 lines and 30 extensions will be shown as a 10 x 30 system.

With PBX phone systems, size is defined as a combination of lines and extensions, called “Ports”. The number of “Ports” is the maximum number of connections that can be made to the phone system. These include outside lines and inside extensions, as well as any other telephone system accessories.

When planning for a new business phone system, you should take into account the future expansion of your company, by foreseeing any extra needs at an early stage. Even if your current telephone system is handling calls well for the time being, this may not be the case when any future expansion or improvements are fully implemented. A good business phone system should be able to handle expansion easily and in a cost effective manor. PBX phone systems allow you to expand their capabilities, by adding new expansion cards, thus increasing the number of ports available for use. A few key systems can be expanded by the addition of another cabinet that is identical to the first.

When planning your new system it is important that you enquire about the potential cost for the addition of more extensions or ports. It is important that when choosing a new business phone system, you ensure expansion will come not only easily but as affordable as possible for your company.

Telephone System Dealers and Installers

Finding a good reliable dealer is the most important part of buying a new business phone system. A good reputable dealer will not only be able to sell you the system you require, but will offer excellent, guaranteed installation and service as well as always be on hand to answer any questions you have when problems arise. To put it simply they will be there to hold your hand and guide you through the process, from the planning and selection of a suitable system, to the implementation of you new system and training of staff. Any potential supplier will be more than happy to talk to you about any aspect of a new business phone system, and offer testimonials as to the quality of their systems and installation service.

It is not uncommon for buyers to require a demonstration of potential new phone systems. Any reputable dealer will be more than happy to offer a full demonstration of any phone system they supply. It is better for the dealer to visit your site, that way they can get a proper view of your existing system and evaluate your future communication requirements and cabling needs.

Service Level Agreements (SLA’s) specify how quickly a dealer responds to a problem with your phone system. A good dealer will offer a range of SLA’s to cater for most business needs and budgets. Expect to pay more if your business requires 24/7 support or response times shorter than normal.

Below are some questions that you could ask a dealer when looking for a supplier of a business phone system:

1. Can I have a system demonstration?

2. Who will install the system and cabling?

3. What range of Service Level Agreements (SLA’s) do they offer?

4. Who will provide system training and what are the costs?

5. Can the dealer provide remote maintenance facilities?

6. What guarantees and warranties do they offer?

Check List

1. Decide which type of phone system best suits your businesses needs.

2. Plan the size of your new system by evaluating the amount of lines and extensions you require. Don’t forget to plan for any future expansion.

3. Decide what extra features you might require from you new business phone system (voicemail, door phones, etc).

4. Contact a few reputable dealers.

5. Arrange for a demonstration of suitable phone systems.

6. Work with your chosen dealer to select and purchase the correct system for your business.

7. Don’t forget to sort suitable training and an adequate service level agreement.

Final

The purchase and installation of the correct telephone system for your business is a very important decision. It is imperative that you get it right first time, as the functionality and prosperity of you business could heavily depend upon it. Remember to follow the few simple guide lines outlined in this report, and you will be more prepared than most.

Thanks for reading my article

Jason Morris

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Jason Morris is co-author, search engine optimization and marketing consultant of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.
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Negotiating a Cell Tower Lease: Getting Help

A recent survey of the FCC’s antenna structure registration database showed that in 2001 there were roughly 89,000 antenna sites registered with the FCC. Today, there are over 109,000 registered sites. It is important to note that most towers under 200′ are not required to be registered, so there are significantly more towers in the US than this number suggests.

All of these sites are on someone’s property, whether the tower company or antenna site owner owns the land underneath it or is leasing it. Over the past 5 years, the tower companies and wireless carriers have predominately chosen to lease land rather than buy it. Assuming that the increase in antenna structure registrations constitutes just 50% or all new leases, in the last five years, that yields 40,000 new cell site leases.

From my experience in the industry procuring land and structure sites for cell towers and antenna sites, the vast majority of the landowners who are approached to lease land or space on their building have very little experience with this type of lease agreement. The landowners often inquire with their associates and colleagues to find out how they should negotiate. However that assumes that the landowner’s colleague negotiated a good agreement in the first place, which is often questionable.

So where is a landowner faced with negotiating a lease agreement to turn? First, start by asking the pertinent questions from the agent interested in leasing space for a cell tower.

What is the going rate for a cell tower in this area? What is your average lease payment? What was the amount of the last lease agreement you signed? Can you show it to me? Why are you looking at my property? Is there anything special about it?

While you may not get straightforward answers, you will at least get a sense of how this agent operates. From there, be prepared to do some research. Ask friends and business associates if they know of anyone with a tower on their property. Search the web for cell tower lease rates and for cell tower leases. Be aware that every piece of property is different and that each has its own value to a wireless carrier that may not be reflected by its total value. Call your local zoning or planning office to discuss what the requirements are for a tower and whether or not your site meets them.

Lastly, retain the services of an attorney, consultant, or both. You are preparing to sign a 25 year agreement that will tie your land up, make sure that you understand it well. The cost of a qualified attorney or consultant is minimal compared to the money recieved over the term of the lease. If you are using an attorney, ask specifically how many wireless leases they have negotiated. If the answer is less than 5, look for someone else. A wireless lease is not like a standard commerical lease even though some of the clauses will be the same. Your attorney really needs to know the difference or he/she could end up costing you the lease.

A cell tower lease can be a very lucrative proposition for you. We in the industry like to call it mailbox money- you sit back and receive a nice monthly check for doing nothing other than allowing your land to be leased, often for significantly more than any other type of use on the property. While the reward can be great, make sure that you minimize the risk by asking the questions and getting the outside help you need.

Ken Schmidt is the owner of Steel in the Air, a cell tower consulting firm. Steel in the Air provides expert consultations on cell tower valuation, cell tower lease negotiations, lease renegotiations and lease buyouts. Ken has been quoted on cell towers in the NY Times and numerous other publications.

How to Find the Best Long Distance Rates

These days the best long distance rates are not found with your home carrier. There’s too much competition in the marketplace and many people are discovering that a prepaid card can actually save them money. A coalition of long-distance phone companies has developed a package of reforms that will be implemented as soon as the Federal Communications Commission approves them.

Ultimately, these changes will increase competition in the telephone marketplace, which will cut costs even further.

Although technology has allowed phone companies to trim personnel even as call volume surged, reductions in access rates have made the most difference.

In looking for the best long distance rates most people realize that there aren’t massive savings when switching from long-distance provider to long-distance provider, but the prepaid market has definitely cut long distance costs.

There’s never been a better time to make long-distance calls.

Many carriers are offering competitive long-distance service, and rates have fallen by some 85 percent in the past 15 years. Nonetheless, it pays to shop around; the more cautious you are as a consumer, the better the choice you’ll finally make.

About The Author

Mike Yeager, Publisher

http://www.a1-longdistance-4u.com/

mjy610@hotmail.com